Capital University Student Grievance Redressal Committee Policy, 2023
Capital University, Jharkhand is committed to create conducive atmosphere for academic and holistic development of students. Accordingly, opportunities are given to the students to seek the redressal of grievance through the Student Redressal Grievance Committee (hereinafter referred as the Committee), constituted in compliance University Grants Commission (Redress of Grievances of Students) Regulations, 2023 (hereinafter referred as UGC Regulations, 2023). The committee intends to redress the grievance with the highest standard of integrity, fairness and with confidentiality.
1. Short Title:
The policy shall be called as ‘The CU Student Grievance Redressal Committee Policy, 2023’ (hereinafter referred as the Policy).
2. Objectives
The objectives of the committee are as follows:
o To provide an opportunity for the students to freely express their grievance, with utmost anonymity.
o To set up a mechanism for speedy and expeditious resolution of the grievance.
o To provide appropriate counseling to the students in the process of grievance.
3. Definition
a. Grievance, means, and includes, any complaint or dissatisfaction, whether expressed or not, relating to academic and non-academic matter as defined under of the UGC Regulations, 2023 including the grievances relating to internal assessments. Provided that the grievance shall not include the grievances made before the Sexual Harassment Committee, Anti Ragging Committee and SC/ ST Commission.
b. Student Grievance Redressal Committee means the Committee constituted under this policy as per the UGC Regulations, 2023.
c. Aggrieved student means a student, who has any complaint in the matters relating to or connected with the grievances defined under UGC Regulations, 2023.
d. Student means a person enrolled, or seeking admission to the University.
e. University shall mean Capital University.
4 Structure & Composition of the Committee:
The committee shall consist of:
i. Professor or Associate Professor of the university – Chairperson;
ii. b) Three senior members of the teaching faculty to be nominated by the VC – Members;
iii. c) A representative from among students of the university to be nominated by the Vice Chancellor based on academic merit/excellence in sports/performance in co-curricular activities – Special Invitee.
5. Functions
1. To review the complaints received by the SGRC.
2. To follow the principles of natural justice in considering the grievances.
3. To report with recommendations, if any, to the Vice Chancellor within a period of 15 days from the date of receipt of the complaint.
4. To conduct the surveys to identify the problems of students and provide suitable solutions
6. Process of submitting the Complaint:
Any aggrieved student can submit a complaint:
1. Through the online portal provided on the website of the university; or
2. By dropping the complaint in the grievance box; however, the committee also reserves the right to receive the complaint on its own motion. Further, where a complaint is found to be false or frivolous, disciplinary action will be taken.
7. Grievance Mechanism
(1) On receipt of a complaint, the University shall refer the complaint to the SGRC, along with its comments within 15 days of receipt of complaint.
(2) The Committee shall fix a date for hearing the complaint which shall be communicated to the aggrieved student.
(3) An aggrieved student may appear either in person or authorize a representative to present the case before the Committee.
(4) The Committee shall report with recommendations, if any, to the Vice Chancellor within a period of 15 days from the date of receipt of the complaint.
(5) Any grievances unresolved by the committee or the grievances arising from University can be considered by the Capital University Student Grievance Redressal Committees (CUSGRC). In such cases, CUSGRC shall send its report and recommendations, if any, to the Vice Chancellor with a copy thereof to the aggrieved student, within 15 days of the receipt of the grievance.
7.1 Internal Assessment related grievances
Three tier mechanisms are set up to resolve the internal assessment related grievance: Firstly, the grievance will be brought to the notice of the concerned course faculty. Secondly, in case if the grievance is not resolved/ unaddressed, same can be escalated to the faculty/Mentor. Finally, if the grievance still persists, the same shall be referred to the Student Grievance Redressal Committee. In the process of redressal of the grievance, the interest of the aggrieved student shall be considered and as much as possible efforts shall made to resolve the grievance within 7 days by the SGRC.
8. Appeal
I. Any student aggrieved by the decision of the CUSGRC may prefer an appeal to the Ombudsperson, within in a period of fifteen days from the date of receipt of such decision.
II. The Ombudsman shall hear the appeal from the aggrieved student as per the UGC Regulations, 2023.